Frequently Asked Questions

Placing an Order

1. Is there a setup fee?
2. What is the minimum quantity required to order?
3. Do I have to create an account in order to shop?
4. What is your pricing policy?
5. What payment methods do you accept?
6. Is it safe to use my credit card for purchase from your store?
7. How do I know you received my online order?
8. Can I cancel or modify my order?
9. How do I use my coupon?
10. Why does my promotional code come up as invalid?
11. Do you offer Quantity Discounts?
12. Are there any credit card transaction fees?
13. How to Re-order? (Same Design / Modify design)
14. How can I change the playing cards materials during the personalisation process or at my shopping cart?

Q. Is there a setup fee?

A. No setup fee is required for any of our personalised products. There are no hidden charges. You pay for all the personalised products you want, plus the applicable shipping charge. That's all.

Q. What is the minimum quantity required to order?

A. Due to our advanced digital process, there is no minimum quantity required to order. You can order one of each of our products, or you can order a thousand of each of our products. It's entirely up to your needs.

Q. Do I have to create an account in order to shop?

A. No. Although there are advantages to creating an account and logging in before you start to personalise your items so that you can check your order status at our website.

Q. What is your pricing policy?

A. While we make every effort to ensure that all prices shown on our websites are accurate and up to date, sometimes error do error. Should this happen, PrinterStudio.com reserve the right to alter the product prices on the website.

Q. What payment methods do you accept?

A. We accept payments by Visa, MasterCard, Discover, American Express, Bill Me Later and PayPal. We also accept payments by telegraphic transfer for bulk orders upon further agreement with our customer services.

Q. Is it safe to use my credit card for purchase from your store?

A. Yes, it is. Rest assured both your personal and credit card information submitted to our site is safe, thanks to the Secure Sockets Layer (SSL)* technology we utilized. With the use of SSL technology, your information sent to us will be encrypted as it travels through the network, which only we can decode it. It helps preventing your sensitive information (such as credit card number, registered information, photo uploaded) from failing into the wrong hands!

Also we use PayPal* as one of our secure payment gateway for transactions. If you choose to pay for your gifts using PayPal, for sure you know that your information is under the flag of its Industry-leading fraud prevention technology and policies.

For more information, go to:
PayPal
SSL

Q. How do I know you received my online order?

A. You will receive confirmation from us by email as soon as your order is received, and again the day your order is shipped. Our shipping confirmations include tracking numbers with quick links to Post Offices and USP, for up to the minute tracking!

Q. Can I cancel or modify my order?

A. Your order enters our production facilities immediately upon placement of your order, it is extremely important that you review your order for correctness prior to submission. Check your spelling, dates and names very carefully. Cancellations or changes to personalised orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was sent.

Q. How do I use my coupon?

A. You can enter coupon code at the bottom of the checkout page which says 'Enter coupon code here' and click on the 'Redeem' button. You will see the discount reflected on your order. Please remember that you will only be able to use one coupon or discounted offer per order. Unless the coupon is for shipping or specifically includes shipping, shipping will not be included.

For more information, see following PDF file:
Use coupon

You will need Adobe Reader to view above PDF files. Download here if required »

Q. Why does my promotional code come up as invalid?

A. Check that you have entered your code correctly and make sure that the code is not expired.

Q. Do you offer Quantity Discounts?

A. The more you order. The more you save. We offer quantity discounts on large orders of the same item. If you are organising a family reunion or planning your wedding, check out our quantity discount at product details.

Q. Are there any credit card transaction fees?

A. International credit card transactions may incur an international transaction fee or a foreign transaction fee, which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details on how much they charge.

Q. How to Re-order? (Same Design / Modify design)

A. Follow the steps below for a quick reorder checkout:

1. Step 1: Login to "My account" at homepage and then click "My orders"
2. Step 2: All pervious orders you have made will be shown in "My orders" page
3. Step 3: Click invoice number to review your previous order. Click "Reorder" button located on the top right of the page
4. Step 4: You will see shipping and billing address, shipping mode, pay mode, personalised items and order quantity in your last order. If you require no additional changes, you can click "Submit Order"
5. Step 5: (Optional) If you wish to change your design, you can click on "Preview" button under your previous personalised item thumbnail and click "Edit these images" in the popup. You can then modify your design using our builder. When you are done making modifications, you will return to the order review page to continue with your order.
6. Step 6: Review your billing and shipping address, shipping method, pay mode and order quantity. Click "Submit Order".
7. Step 7: This page includes a final summary of your order, when you are sure everything is correct, click "Payment".

For more information, see following PDF file:
How to reorder guide

You will need Adobe Reader to view above PDF files. Download here if required »

Q. How can I change the playing cards materials during the personalisation process or at my shopping cart?

A. You can change the materials at your shopping cart.

Please complete the personalisation, add the item to your shopping cart and follow steps as follows.

First, click on the Shopping cart button and go to your cart.

Second, click the small image of your playing card.

Third, click on the pull down menu and choose the materials you want.

Finally, click on the Updatebutton.